General Terms and Conditions

E-mail: info@alpha-t.nl

Website: www.alpha-t.nl

Chamber of Commerce number: 68250541

VAT identification number:

1.Semaya media: Alpha-t, located in The Hague, Dr. Lelykade 44-K 2583cm

under Chamber of Commerce number 6825054 .
2. Customer: the person with whom Semaya Media has entered into an agreement.
3. Parties: Semaya media and customer together.
4. Consumer: a customer who is also an individual and who acts as a private person.

Applicability of general terms and conditions

These terms and conditions apply to all quotations, offers, work, orders, agreements and deliveries of services or products by or on behalf of Semaya media.
Parties may only deviate from these terms and conditions if they have expressly agreed to do so in writing.
Parties exclude the applicability of additional and/or deviating general terms and conditions of the customer or of
expressly excludes third parties.

Prices

All prices used by Semaya Media are in euros, include VAT, and exclude any other costs such as administration fees, levies, and travel, shipping, or transportation expenses, unless expressly stated otherwise or otherwise agreed.
Semaya media may change all prices that Semaya media uses for its products, on its website or otherwise made known, at any time.
Increases in the cost of products or parts thereof, which Semaya media could not foresee at the time of making the offer or concluding the agreement, may give rise to price increases.
The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of a statutory regulation.

Monsters and models

If the customer has received a sample or model of a product, he cannot derive any rights from it other than that it is an indication of the nature of the product, unless the parties have expressly agreed that the products to be delivered correspond to the sample or model.

Right of complaint

As soon as the customer is in default, Semaya media is entitled to invoke the right of complaint with regard to the unpaid products delivered to the customer.
Semaya media invokes the right of advertising by means of a written or electronic communication.
Once the customer has been informed of the right of complaint invoked, the customer must immediately return the products to which this right relates to Semaya media, unless the parties have made other arrangements in this regard.
to make.
The costs of retrieving or returning the products will be borne by the customer.

Right of withdrawal

A consumer can cancel an online purchase within a reflection period of 14 days without giving any reason, provided that:
the product has not been used
it is not a product that can spoil quickly, such as food or flowers
it is not a product that has been tailor-made or adapted specifically for the consumer
it is not a product that cannot be returned for hygiene reasons (underwear, swimwear, etc.), the seal is still intact, if it concerns data carriers with digital content (DVDs, CDs, etc.)
the product or service does not concern accommodation, travel, restaurant business, transport, catering order or form of leisure activity
the product is not a loose magazine or loose newspaper
the consumer has not waived his right of withdrawal
The 14-day reflection period referred to in paragraph 1 commences:
on the day after the consumer has received the last product or part of 1 order as soon as the consumer has confirmed that he will purchase digital content via the internet
The consumer can make his appeal to the right of withdrawal known via info@alpha-t.nl ,
The consumer is obliged to return the product to Alpha-t within 14 days after notification of his right of withdrawal, otherwise his right of withdrawal will lapse.

Reimbursement of delivery costs

If the consumer has made timely use of their right of withdrawal and as a result has returned the entire order to Alpha-t in time, Alpha-t will refund any shipping costs paid by the consumer within 14 days of receipt of the timely and complete returned order.
Delivery costs will only be borne by Alpha-t if the entire order is returned.

Reimbursement of return costs

If the consumer exercises his right of withdrawal and returns the entire order on time, the costs for returning the entire order will be borne by the consumer.

Return address for order in case of cancellation

If the consumer exercises his right of withdrawal, he is entitled to compensation for the

If the consumer exercises his right of withdrawal, he is eligible for reimbursement of the costs for returning the entire order if the order is returned to:
Alpha-t, Wittevrouwen 21, 1358CD, Almere, Netherlands

Settlement

Unless the customer is a consumer, the customer waives his right to offset a debt to Alpha-t against a claim on Alpha-t.

Retention of title

Alpha-t shall remain the owner of all delivered products until the customer has fully met all its payment obligations to Alpha-t under any agreement concluded with Alpha-t, including claims arising from failure to perform.
Until then, Alpha-t can invoke its retention of title and take back the items.
Before ownership has passed to the customer, the customer may not pledge, sell or alienate the products.
or otherwise object.
If Alpha-t invokes its retention of title, the agreement will be deemed to have been terminated and
Alpha-t has the right to claim damages, lost profits and interest.

Delivery

Delivery will take place while stocks last.
Delivery will take place at Alpha-t, unless the parties have agreed otherwise.
Delivery of products ordered online will take place at the address specified by the customer.
If the agreed amounts are not paid or are not paid on time, Alpha-t has the right to
to suspend obligations until the agreed portion has been paid.

Delivery time

The delivery times stated by Alpha-t are indicative and do not entitle the customer to cancellation or compensation if they are exceeded, unless the parties have expressly agreed otherwise in writing.
The delivery time commences when the customer has fully completed the (electronic) ordering process and has received an (electronic) confirmation from Alpha-t.
Exceeding the specified delivery time does not entitle the customer to compensation or the right to terminate the agreement, unless Alpha-t cannot deliver within 14 days after being notified in writing or the parties have agreed otherwise.

Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place on time.

Transportation costs

Transportation costs are borne by the customer, unless the parties have agreed otherwise.

Packaging and shipping

If the packaging of a delivered product is opened or damaged, the customer must have a note made of this by the carrier or delivery person before accepting the product, failing which Alpha-t cannot be held liable for any damage.
If the customer arranges for the transport of a product themselves, they must report any visible damage to the products or packaging to Alpha-t prior to transport. Failing this, Alpha-t cannot be held liable for any damage.

Preservation

If the customer orders products later than the agreed delivery date, the risk of any loss of quality is entirely for the customer.
Any additional costs resulting from premature or late collection of products will be borne entirely by the customer.

Warranty

The warranty with respect to products applies only to defects caused by defective manufacture, construction or material.
The warranty does not apply to normal wear and tear and damage resulting from accidents, modifications to the product, negligence or improper use by the customer, or where the cause of the defect cannot be clearly determined.
The risk of loss, damage or theft of the products that are the subject of an agreement between the parties shall pass to the customer at the moment when they are legally and/or actually delivered, or at least come into the possession of the customer or of a third party who receives the product on behalf of the customer.

Swap

Exchanging purchased items is only possible if the following conditions are met:
Exchanges can be made within 14 days of purchase upon presentation of the original invoice.
the product is returned in the original packaging or with the original (price) tags still attached
the product has not yet been used
Discounted items, non-durable items such as groceries, custom-made items or items specially adapted for the customer and Products that have already been used cannot be exchanged.

Indemnification

The customer indemnifies Semaya media against all claims from third parties relating to the products and/or services supplied by Semaya media.

Complaints

The customer must examine a product or service supplied by Alpha-t as soon as possible for any deficiencies.
If a delivered product or service does not meet what the customer could reasonably expect from the agreement, the customer must inform Alpha-t of this as soon as possible, but in any case within 1 month of discovering the shortcomings.
Consumers must inform Alpha-t of any deficiencies within 2 months of discovering them.
The customer must provide as detailed a description as possible of the deficiency so that Alpha-t can respond appropriately.
The customer must demonstrate that the complaint relates to an agreement between the parties.

The customer must demonstrate that the complaint relates to an agreement between the parties.
If a complaint relates to ongoing work, this cannot in any case lead to Alpha-t being obliged to perform work other than that agreed upon.

Notice of default

The customer must notify Alpha-t of any notice of default in writing.
2. It is the customer's responsibility to ensure that a notice of default actually reaches Alpha-t (on time).

Customer's joint and several liability

If Alpha-t enters into an agreement with multiple customers, each of them is jointly and severally liable for the full amounts owed to Alpha-t under that agreement.

Liability Alpha-t

Alpha-t is only liable for any damage suffered by the customer if and to the extent that such damage is caused by intent or deliberate recklessness.
If Alpha-t is liable for any damage, it is only liable for direct damage resulting from or related to the performance of an agreement.
Alpha-t is never liable for indirect damage, such as consequential damage, lost profits, lost savings or damage to third parties.
If Alpha-t is liable, this liability is limited to the amount paid out by a concluded (professional) liability insurance policy and, in the absence of (full) payment of the amount of the damage by an insurance company, liability is limited to the (part of the) invoice amount to which the liability relates.
All images, photos, colors, drawings, and descriptions on the website or in a catalog are for indicative purposes only and are approximate only. They cannot give rise to compensation and/or (partial) termination of the agreement and/or suspension of any obligation.

Expiration date

Any right the customer has to claim damages from Alpha-t will expire 12 months after the event from which the liability directly or indirectly arises. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code.

Right of termination

The customer has the right to terminate the agreement if Alpha-t is culpably in breach of its obligations, unless this breach, given its special nature or minor significance, does not justify termination.
If Alpha-t's compliance with its obligations is permanently or temporarily impossible, dissolution can only take place after Alpha-t is in default.
Alpha-t has the right to terminate the agreement with the customer if the customer does not fully or timely fulfill their obligations under the agreement, or if Alpha-t has become aware of circumstances that give it good reason to fear that the customer will not be able to properly fulfill their obligations.

Force majeur

In addition to the provisions of Article 6:75 of the Dutch Civil Code, a failure by Alpha-t to fulfil any obligation towards the customer cannot be attributed to Alpha-t in a situation beyond Alpha-t's control, as a result of which the fulfilment of its obligations towards the customer is wholly or partially prevented or as a result of which the fulfilment of its obligations cannot reasonably be expected of Alpha-t.
The force majeure situation referred to in paragraph 1 also includes – but is not limited to –: a state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); default and force majeure of suppliers, delivery personnel or other third parties; unexpected power, electricity, internet, computer or telecom disruptions; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
If a force majeure situation occurs as a result of which Alpha-t cannot fulfil one or more obligations to the customer,

If a force majeure situation occurs as a result of which Alpha-t cannot fulfil one or more obligations to the customer, those obligations will be suspended until Alpha-t can fulfil them again.
From the moment a force majeure situation has lasted for at least 30 calendar days, either party may terminate the agreement in writing in whole or in part.
In the event of force majeure, Alpha-t is not liable for any compensation (for damages), even if it enjoys any benefit as a result of the force majeure situation.

Amendment of the agreement

If, after the conclusion of the agreement, it appears necessary to change or supplement its content for its implementation, the parties shall adjust the agreement accordingly in a timely manner and in mutual consultation.
The preceding paragraph does not apply to products purchased in a physical store.

Changes to the general terms and conditions

Alpha-t is entitled to amend or supplement these general terms and conditions.
Minor changes may be made at any time.
Alpha-t will discuss major content changes with the customer in advance as much as possible.
Consumers are entitled to cancel the agreement in the event of a material change to the general terms and conditions.
say.

Transfer of rights

Customer rights arising from any agreement between the parties may not be transferred to third parties without the prior written consent of Alpha-t.
This provision shall be deemed to be a clause with property law effect as referred to in Article 3:83, paragraph 2, of the Dutch Civil Code.

Consequences of nullity or voidability

If one or more provisions of these terms and conditions prove to be null and void or voidable, this will not affect the other provisions of these terms and conditions.
A provision that is null and void or voidable will in that case be replaced by a provision that comes closest to what Alpha-t had in mind when drawing up the conditions on that point.

Applicable law and competent court

Dutch law applies exclusively to any agreement between the parties.
The Dutch court in the district where Alpha-t is established / practices / has an office is
exclusively authorized to hear any disputes between the parties, unless the law prescribes otherwise.

Created on February 5, 2024.

General terms and conditions

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